Coordinador De Experiencia Del Cliente Y Fidelización Surquillo, Lima, Peru Marketing Y Publicidad / Marketing Full-time Híbrido Hace 1 Mes Full-time Híbrido Hace 1 Mes
PROTECTA S.A. COMPANIA DE SEGUROS
Surquillo, Lima, Peru
On-site
Customer journey design and optimization
Voice of the customer programs
Customer analytics and segmentation
Design and implement Customer Experience initiatives aligned with business objectives, optimizing the Customer Journey across digital and physical channels
Job Summary
Design and implement Customer Experience initiatives aligned with business objectives, optimizing the Customer Journey across digital and physical channels.
Manage the Voice of the Customer program, analyze data to generate actionable insights, and design loyalty strategies with benefit programs.
Foster a customer-centric culture through training, measurement, and recognition, while enjoying flexible work hours and comprehensive well-being support.
Matching Summary
Design and implement Customer Experience initiatives aligned with business objectives, optimizing the Customer Journey across digital and physical channels.
Skills & Requirements
Must-have
Customer Journey Design and Optimization
Voice of the Customer Programs
Customer Analytics and Segmentation
Power BI proficiency
Cross-functional Coordination
Nice-to-have
Culture of Customer Centricity
Continuous Improvement Mindset
UX Principles Implementation
Key Requirements
Professional in Administration, Industrial Engineering, Economics, Marketing or related
Specialization in Customer Experience
Experience leading Customer Experience or Loyalty initiatives