Broad technical capability across microsoft and apple technologies
The role serves as a visible and trusted point of contact to enable a seamless myIT experience for nbn employees
Job Summary
The role serves as a visible and trusted point of contact to enable a seamless myIT experience for nbn employees.
Candidates will contribute to experience analytics, trend analysis, reporting, and continuous improvement initiatives to ensure high service standards.
nbn offers an inclusive workplace with 18 weeks of paid parental leave and is recognized as a Pride in Diversity Platinum Employer.
Matching Summary
The role serves as a visible and trusted point of contact to enable a seamless myIT experience for nbn employees.
Skills & Requirements
Must-have
Strong customer service skills
Experience with ITIL and SLA-driven environments
Broad technical capability across Microsoft and Apple technologies
Proficiency in Active Directory and Office 365
Networking, telephony, hardware, and mobile device expertise
Nice-to-have
Professional and empathetic handling of interactions
Ability to navigate sensitive issues with diplomacy
Commitment to continuous improvement initiatives
Collaboration within diverse teams
Adherence to safe work practices
Key Requirements
Full working rights in Australia required
Relevant IT qualifications required
9 months fixed term opportunity based in Melbourne