Sap Cx Operations Analyst

Harrods

Knightsbridge, United Kingdom
Sap cx solutions experience
Sap customer data cloud
Sap customer data platform
You’ll be at the heart of our customer focused technology landscape, providing first and second line support, triaging and resolving issues, and diving into troubleshooting and investigations

Job Summary

  • You’ll be at the heart of our customer focused technology landscape, providing first and second line support, triaging and resolving issues, and diving into troubleshooting and investigations.
  • Your analytical mindset will help you uncover potential issues across the full customer loyalty and customer relationship lifecycle, identifying opportunities to enhance our systems and customer experience.
  • We believe in the potential for growth and value individual strengths, encouraging you to apply if you can demonstrate the majority of skills and strong experience to thrive in this role.

Matching Summary

You’ll be at the heart of our customer focused technology landscape, providing first and second line support, triaging and resolving issues, and diving into troubleshooting and investigations.

Skills & Requirements

Must-have

  • SAP CX solutions experience
  • SAP Customer Data Cloud
  • SAP Customer Data Platform
  • SAP Sales & Service Cloud
  • SAP Marketing Cloud / Emarsys
  • analytical mindset
  • collaboration with cross-functional teams

Nice-to-have

  • strong communication skills
  • ability to influence stakeholders
  • thrive in collaborative environments
  • familiarity with agile methodologies
  • personality and authenticity

Key Requirements

  • hands on experience with SAP CX solutions
  • SAP CX certification (advantageous)
  • prioritise workload
  • manage risks
  • maintain high quality documentation
  • experience with databases and writing queries
  • SQL knowledge (beneficial)

Work Rights

Not specified

Tailored Resume

Cover Letter