Customer Support Representative

AppDirect

El Salvador
On-site
2+ years customer support experience in physical goods
Experience with logistics carriers and warehouse operations
Proficiency with zendesk, jira, or help desk software
AppDirect is seeking a Customer Experience Associate to enhance customer support for their remote work solutions. The ideal candidate should have at least two years of customer support experience, particularly in logistics and operations, and possess excellent communication and organizational skills

Job Summary

  • Firstbase empowers remote work by providing businesses with the physical goods needed for employees to do great work.
  • The Customer Experience team acts as a trusted resource, guiding customers through challenges in supporting remote workers.
  • Onboarding includes comprehensive training and shadowing to empower associates to support customers with ease.

Matching Summary

Match Score: 85

AppDirect is seeking a Customer Experience Associate to enhance customer support for their remote work solutions. The ideal candidate should have at least two years of customer support experience, particularly in logistics and operations, and possess excellent communication and organizational skills.

Skills & Requirements

Must-have

  • 2+ years customer support experience in physical goods
  • Experience with logistics carriers and warehouse operations
  • Proficiency with Zendesk, Jira, or help desk software

Nice-to-have

  • Empathy and organizational skills
  • Problem-solving abilities
  • Ability to adapt to new tools and technologies

Key Requirements

  • BA/BS degree or similar university education
  • 2+ years experience in customer support
  • Availability to work ET and/or CT time zones

Work Rights

Not specified

Tailored Resume

Cover Letter