Tier 2 Technical Support Specialist

Fortive

Pittsburgh, PA, US
Hybrid
Customer technical support
Troubleshooting issues
Answering support tickets
Fortive is seeking a Tier 2 Technical Support Specialist to provide high-level customer service and technical support for its products. This role involves troubleshooting issues, improving support systems, and collaborating with various teams to enhance customer experience

Job Summary

  • Provide high level customer service and support to different tiers of customers, driving technical support and troubleshooting issues through to conclusion.
  • Identify, develop, and propose initiatives to increase efficiency and effectiveness in post-sales support and improve IT systems.
  • Effectively engage in utilizing the Quality Management System and actively identify continuous improvement areas and minimize safety risks.

Matching Summary

Match Score: 85

Fortive is seeking a Tier 2 Technical Support Specialist to provide high-level customer service and technical support for its products. This role involves troubleshooting issues, improving support systems, and collaborating with various teams to enhance customer experience.

Skills & Requirements

Must-have

  • Customer technical support
  • Troubleshooting issues
  • Answering support tickets
  • Service level agreements
  • Quality management system

Nice-to-have

  • Improve customer support systems
  • Drive revenue from customers
  • Team communication
  • Proactive risk identification

Key Requirements

  • Some field work may be required

Work Rights

Not specified

Tailored Resume

Cover Letter