Customer Operations Engineering Lead

Muon Space

Remote, United States
Base: $144k to $215k; bonus/equity: equity compens...
Fully remote
7+ years customer facing technical role
Experience leading teams and scaling
Create scalable customer focused processes
Muon Space is seeking a Customer Operations Engineering Lead to manage customer data requests and ensure timely delivery across satellite missions. The ideal candidate should have extensive experience in technical account management and team leadership within demanding environments

Job Summary

  • The Customer Operations Lead will ensure customer requests are deconflicted across Muon missions and delivered according to contractual obligations.
  • Muonspace is an end-to-end Space Systems Provider designing and operating LEO satellite constellations delivering mission-critical data.
  • Full-time employees receive equity compensation along with medical, dental, vision insurance, 401k, and unlimited sick time.

Matching Summary

Match Score: 85

Muon Space is seeking a Customer Operations Engineering Lead to manage customer data requests and ensure timely delivery across satellite missions. The ideal candidate should have extensive experience in technical account management and team leadership within demanding environments.

Salary

Base: $144K to $215K; Bonus/Equity: Equity compensation included; Benefits: Medical, dental, vision, 401k, unlimited sick time, parental leave

Skills & Requirements

Must-have

  • 7+ years customer facing technical role
  • Experience leading teams and scaling
  • Create scalable customer focused processes
  • Manage relationships with sophisticated customers
  • Articulate complex technical concepts

Nice-to-have

  • Experience with satellite mission planning
  • Understanding of ITAR/EAR regulations
  • On-orbit satellite payload operations experience
  • Telemetry analysis skills
  • Fast-paced environment adaptability

Key Requirements

  • 7+ years in technical account management or solutions architecture
  • Track record of hiring, mentoring, and scaling teams
  • Willingness to obtain security clearance
  • Must be a US person eligible for export controlled information access

Work Rights

Must be a U.S. citizen, permanent resident, refugee, asylee, or eligible without authorization

Tailored Resume

Cover Letter