Customer Success Area Lead Director

Salesforce

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Strategic investment planning
Churn risk mitigation
Cross-functional collaboration
** Salesforce is seeking a Customer Success Area Lead Director to collaborate closely with sales executives and minimize customer churn by effectively utilizing resources outlined in customer success plans. This role requires strategic thinking, strong communication skills, and the ability to analyze data to drive customer value while fostering alignment across various teams. **

Job Summary

  • The role serves as a Customer Success Area Lead Director acting as an ambassador for the department while partnering closely with executive sales leadership.
  • Primary responsibilities include minimizing churn risk by allocating support resources effectively and driving proactive investment strategies based on data analysis.
  • Candidates must possess senior-level experience to collaborate with Senior Directors and VPs across both the Japan office and US headquarters.

Matching Summary

Match Score: 75

** Salesforce is seeking a Customer Success Area Lead Director to collaborate closely with sales executives and minimize customer churn by effectively utilizing resources outlined in customer success plans. This role requires strategic thinking, strong communication skills, and the ability to analyze data to drive customer value while fostering alignment across various teams. **

Skills & Requirements

Must-have

  • Strategic investment planning
  • Churn risk mitigation
  • Cross-functional collaboration
  • Data-driven business insights
  • Executive stakeholder management

Nice-to-have

  • Courageous communication style
  • Agentic AI innovation mindset
  • Multi-cloud product knowledge
  • Proactive problem solving
  • Trust-building negotiation skills

Key Requirements

  • Senior level experience required
  • Japanese and English business fluency
  • Multi-cloud domain expertise
  • Individual Contributor role type

Work Rights

Not specified

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