Patient Care Supervisor

Shoppers Drug Mart

Mississauga, Ontario, Canada
Base: $60,000.00 - $82,500.00 py; bonus/equity: no...
Oversee patient case load
Coach direct reports on customer service
Manage scope of service for programs
Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand

Job Summary

  • Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand.
  • Benefit from a purchase discount program, competitive pay and online learning through SDMU.
  • Take ownership of your work and find more ways to care about your work, co-workers, customers and community.

Matching Summary

Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand.

Salary

Base: $60,000.00 - $82,500.00 per year; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Oversee patient case load
  • Coach direct reports on customer service
  • Manage scope of service for programs
  • Monitor queue and assign patients
  • Ensure Service Level Agreements (SLAs) are achieved
  • Maintain knowledge of company policies
  • Report adverse events and product complaints

Nice-to-have

  • Champion collaboration, kindness, and inclusivity
  • Model values, build trust, make connections
  • Open-minded and responsive to change
  • Support patient advocacy for medication funding

Key Requirements

  • University degree
  • 3-5 years experience in healthcare or pharmaceutical industry
  • 3-5 years experience in Customer Service or Call Centre
  • Proven leadership/supervisory experience
  • Good understanding of Specialty Pharmacy business

Work Rights

Not specified

Tailored Resume

Cover Letter