Experience with crm and customer success platforms
Driving product adoption and retention
Workday Customer Success ensures customers achieve maximum value by focusing on outcomes and improving product adoption
Job Summary
Workday Customer Success ensures customers achieve maximum value by focusing on outcomes and improving product adoption.
The role manages a large portfolio of customers using reactive engagement and low-touch strategies to empower self-service and efficient problem resolution.
Workday offers a culture rooted in integrity, empathy, and shared enthusiasm, providing tools and support for long-term employee growth.
Matching Summary
Workday Customer Success ensures customers achieve maximum value by focusing on outcomes and improving product adoption.
Skills & Requirements
Must-have
Managing high-volume customer portfolio
Experience with CRM and customer success platforms
Driving product adoption and retention
Issue triage and escalation management
Leveraging digital and automated communications
Nice-to-have
Strong triage and prioritization skills
Excellent written and verbal communication
Ability to learn complex product knowledge
Experience with one-to-many communication channels
Culture rooted in integrity and empathy
Key Requirements
Minimum 5 years customer-facing experience
Experience managing high volume of accounts
Experience with CRM and customer success platforms
Bachelor degree or equivalent work experience
Functional domain expertise with Financials preferred