The Reservations Agent is a key position embodying the hotel's brand value by handling guest reservations and inquiries via phone, email, and online channels
Job Summary
The Reservations Agent is a key position embodying the hotel's brand value by handling guest reservations and inquiries via phone, email, and online channels.
Responsibilities include responding to inquiries from travel agencies and corporate clients, managing booking input and administration across various platforms, and coordinating with the sales team for group reservations.
This role ensures a smooth and comfortable stay experience by providing top-tier hospitality from before arrival to departure.
Matching Summary
The Reservations Agent is a key position embodying the hotel's brand value by handling guest reservations and inquiries via phone, email, and online channels.
Skills & Requirements
Must-have
Handle reservations and inquiries
Manage booking input and administration
Coordinate with sales team for group bookings
Process new bookings, changes, and cancellations
Provide high-level guest service
Communicate via email and phone
Nice-to-have
Team player mentality
Flexible and adaptable approach
Embody hotel brand values
Create lasting guest impressions
Key Requirements
Hotel reservations or front desk experience preferred