Customer Engagement Rep I

Grupo Ferrer

Linkactiv, ,
Receive inbound calls
Process service orders
Register claims
The Customer Engagement Rep I position is a Full time, Regular position responsible for receiving inbound calls to guide customers, process service orders, register claims, cancel accounts, and more

Job Summary

  • The Customer Engagement Rep I position is a Full time, Regular position responsible for receiving inbound calls to guide customers, process service orders, register claims, cancel accounts, and more.
  • Key responsibilities include guiding customers on products, services, and pricing, responding to inquiries, applying customer service skills to identify needs and resolve issues, and collecting/inputting customer information.
  • The company fosters an environment that promotes growth and collaboration with motivated, enthusiastic high achievers, celebrating diversity and committed to creating an inclusive environment.

Matching Summary

The Customer Engagement Rep I position is a Full time, Regular position responsible for receiving inbound calls to guide customers, process service orders, register claims, cancel accounts, and more.

Skills & Requirements

Must-have

  • Receive inbound calls
  • Process service orders
  • Register claims
  • Cancel accounts
  • Customer information input
  • Document customer interactions
  • Spanish language proficiency

Nice-to-have

  • Empathy and kindness
  • Identify needs and offer solutions
  • Work under pressure
  • Teamwork
  • Collaborative environment

Key Requirements

  • 60 college credits or more
  • Minimum of one year in customer service
  • Experience utilizing Microsoft Office products

Work Rights

Not specified

Tailored Resume

Cover Letter