Service Design Manager

Txcba

Hybrid
End-to-end service design process
Define target-state journeys
Design service blueprints
You will help shape the future of customer relationship management in the Business Bank, working at the intersection of customer experience, colleague experience, AI, and platform transformation

Job Summary

  • You will help shape the future of customer relationship management in the Business Bank, working at the intersection of customer experience, colleague experience, AI, and platform transformation.
  • You will use service design, critical thinking, and deep empathy to explore how work should evolve, identify where the greatest opportunities exist, and define service blueprints that can guide delivery.
  • You will work across disciplines and with senior stakeholders to align around the problems worth solving, shape target-state journeys, and ensure solutions are desirable, feasible, and viable in practice.

Matching Summary

You will help shape the future of customer relationship management in the Business Bank, working at the intersection of customer experience, colleague experience, AI, and platform transformation.

Skills & Requirements

Must-have

  • end-to-end service design process
  • define target-state journeys
  • design service blueprints
  • facilitate co-creation sessions
  • cross-functional collaboration
  • customer and colleague experience focus

Nice-to-have

  • naturally curious and energized
  • thrive in ambiguity
  • stay current with emerging technologies
  • collaborative environments
  • appreciation of risk

Key Requirements

  • Strong experience in service design
  • Experience shaping digital solutions
  • Experience in financial services
  • Agile mindset

Work Rights

Not specified

Tailored Resume

Cover Letter