Call Center Agent

SCR Medical Transportation LLC

Base: $17.00ph; post-training: $17.50ph; benefits:...
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Answer calls within three rings
Work pm shifts including weekends
Meet 95% call answer rate quota
** SCR Medical Transportation LLC is seeking a Call Center Agent to provide exceptional customer service in a fast-paced environment, primarily for PM shifts. The position requires a high school diploma and at least one year of work experience, with a focus on meeting performance metrics and supporting mobility-challenged individuals. **

Job Summary

  • The role involves providing excellent customer service to inquiring parties and directing them to appropriate internal resources.
  • Employees must meet strict performance metrics including answering 95% of calls within 30 seconds and keeping talk time under 90 seconds.
  • The position requires working onsite during PM shifts on Saturdays and Sundays while supporting mobility-challenged individuals under the ADA.

Matching Summary

Match Score: 75

** SCR Medical Transportation LLC is seeking a Call Center Agent to provide exceptional customer service in a fast-paced environment, primarily for PM shifts. The position requires a high school diploma and at least one year of work experience, with a focus on meeting performance metrics and supporting mobility-challenged individuals. **

Salary

Base: $17.00/hour; Post-training: $17.50/hour; Benefits: Not specified

Skills & Requirements

Must-have

  • Answer calls within three rings
  • Work PM shifts including weekends
  • Meet 95% call answer rate quota
  • Maintain talk time under 90 seconds
  • Handle ADA certified passenger inquiries

Nice-to-have

  • Empathetic attitude towards disabled individuals
  • Ability to multi-task effectively
  • Willingness to participate in re-training
  • Strong communication skills for client support

Key Requirements

  • One year work experience
  • High School Diploma
  • Availability for Saturday and Sunday shifts

Work Rights

Not specified

Tailored Resume

Cover Letter