Assistant Manager - Customer Service And Order Management

Thermo Fisher Scientific UK

Mumbai, India
On-site
Provide technical and medical information
Intake of adverse events and product complaints
Analyze and research inquiries
As a Customer Service Specialist I you will provides technical and medical information, and/or performs intake of adverse events/ product complaints with quality customer servce

Job Summary

  • As a Customer Service Specialist I you will provides technical and medical information, and/or performs intake of adverse events/ product complaints with quality customer servce.
  • Analyzes and researches inquiries and documents interactions according to organizational, client and regulatory guidelines.
  • Works closely with internal and external client contacts (up to and including members of client management) to resolve complex inquiries.

Matching Summary

As a Customer Service Specialist I you will provides technical and medical information, and/or performs intake of adverse events/ product complaints with quality customer servce.

Skills & Requirements

Must-have

  • Provide technical and medical information
  • Intake of adverse events and product complaints
  • Analyze and research inquiries
  • Document interactions accurately
  • Respond to inquiries via phone and email
  • Maintain knowledge of client products and SOPs

Nice-to-have

  • Excellent interpersonal skills
  • Positive and professional demeanor
  • Ability to work under pressure
  • Ability to work independently and in a team

Key Requirements

  • Bachelor's degree or equivalent
  • 2+ years of experience
  • Proficient computer and keyboarding skills
  • Excellent verbal and written communication skills

Work Rights

Not specified

Tailored Resume

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