Cust Care Sr Analyst

nissan.ch

São Paulo, SP, Brazil
Hybrid (4x1)
Sac team management
Operational supplier management
Budget control and update
Nissan is seeking a Senior Customer Care Analyst to manage the quality and efficiency of the SAC team in São Paulo, Brazil. The role involves budget oversight, operational management with partners, and ensuring positive customer experiences across various platforms

Job Summary

  • Oversee and ensure the proper management of the SAC team, ensuring quality, deadlines, and adherence to processes, as well as operational handling with the partner supplier.
  • Responsible for managing the channels with the highest criticality and brand exposure, including Reclame AQUI, Consumidor.gov.br, Social Media, WhatsApp, and demands from the Directorate/Presidency.
  • Act proactively in identifying opportunities for continuous improvement in the customer experience.

Matching Summary

Match Score: 85

Nissan is seeking a Senior Customer Care Analyst to manage the quality and efficiency of the SAC team in São Paulo, Brazil. The role involves budget oversight, operational management with partners, and ensuring positive customer experiences across various platforms.

Skills & Requirements

Must-have

  • SAC team management
  • operational supplier management
  • budget control and update
  • commercial agreement handling
  • legal case support
  • critical brand channel management
  • customer experience improvement

Nice-to-have

  • proactive analytical and organized profile
  • collaborative work with different areas
  • Spanish language proficiency

Key Requirements

  • Vast experience in Customer Care sector
  • Graduation in Administration or related areas
  • Intermediate English proficiency

Work Rights

Not specified

Tailored Resume

Cover Letter