Global It Support Governance Lead

Applied Materials Inc

Bangalore, India
10+ years in it support governance
Expert-level itsm process knowledge
Hands-on servicenow experience
This role serves as a central authority for IT support governance ensuring consistency and accountability across global regions

Job Summary

  • This role serves as a central authority for IT support governance ensuring consistency and accountability across global regions.
  • The successful candidate will bring deep end-to-end IT Service Management expertise with strong command of ServiceNow-driven governance.
  • Applied Materials offers a supportive work culture that encourages learning, development, and personal growth while pushing boundaries of innovation.

Matching Summary

This role serves as a central authority for IT support governance ensuring consistency and accountability across global regions.

Skills & Requirements

Must-have

  • 10+ years in IT Support Governance
  • Expert-level ITSM process knowledge
  • Hands-on ServiceNow experience
  • Incident Request Problem Knowledge management
  • SLA OLA MTTR metric ownership

Nice-to-have

  • ITIL v4 certification preferred
  • Agile Scrum methodology experience
  • Multi-vendor outsourced support exposure
  • Executive level communication skills
  • Strategic optimization beyond tactical execution

Key Requirements

  • 10+ years in IT Support Governance
  • Expert-level ITSM process knowledge
  • Hands-on ServiceNow experience
  • Strong stakeholder communication skills
  • ITIL v4 certification (preferred)

Work Rights

Not specified

Tailored Resume

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