Job Summary

• Lead and manage multiple Tier 2 customer service teams through subordinate managers, ensuring consistent, high-quality service delivery across the NCR.
• Develop, implement, and enforce call center/help desk policies, procedures, and best practices aligned with global contract requirements.
• Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match.

Matching Summary

Salary

$93,500 - $126,500; Not specified; Variety of medical plan options, dental, vision, 401(k) with match, PTO, disability benefits

Skills & Requirements

Key Requirements

• 7+ years customer service/call center/help desk experience
• 3+ years leadership experience managing managers
• Bachelor’s degree in Business, IT, Management, or related field
• Security+ CE certification
• PWS 9.1 certification
• Top Secret/SCI clearance required

Work Rights