Customer & Market Insights Manager

Idexx

Westbrook, ME, United States
Base: $115k annual; bonus/equity: annual cash bonu...
Design and execute primary research
Qualitative and quantitative studies
Translate business briefs into research
This role involves designing, executing, and synthesizing primary research to ground cross-enterprise teams in customer understanding and shape business strategy

Job Summary

  • This role involves designing, executing, and synthesizing primary research to ground cross-enterprise teams in customer understanding and shape business strategy.
  • You will translate customer understanding into clear, decision-ready insights that inform strategy, product direction, and go-to-market choices.
  • IDEXX offers a targeted salary of $115K annual, opportunity for annual cash bonus, and comprehensive benefits including on-the-job training and career advancement.

Matching Summary

This role involves designing, executing, and synthesizing primary research to ground cross-enterprise teams in customer understanding and shape business strategy.

Salary

Base: $115K annual; Bonus/Equity: Annual cash bonus; Benefits: Day-One benefits, financial support, pet insurance, mental health resources, volunteer paid days off, foundation donation matching

Skills & Requirements

Must-have

  • Design and execute primary research
  • Qualitative and quantitative studies
  • Translate business briefs into research
  • Build surveys in Qualtrics/Alchemer
  • Synthesize data for actionable insights
  • Integrate primary with operational data

Nice-to-have

  • Curiosity and business strategy focus
  • Unbiased voice of the customer
  • Experiment with new methodologies
  • Influence business strategy and decisions

Key Requirements

  • 5+ years market research experience
  • B2B/biomedical/animal health experience is a plus
  • Manage concurrent research projects
  • Interrogate survey and interview data
  • Fluency in marketing, product, business terminology

Work Rights

Not specified

Tailored Resume

Cover Letter