Manager, Corporate Communications & Service Quality

tech.gov.sg

4 to 6 years of customer service experience
Excellent written and verbal communication skills
Strong project management skills
This role involves managing HSA's customer service operations and enhancing service delivery

Job Summary

  • This role involves managing HSA's customer service operations and enhancing service delivery.
  • The officer will oversee public feedback management and implement new processes for efficiency.
  • Driving customer service initiatives and fostering a culture of recognition are key responsibilities.

Matching Summary

This role involves managing HSA's customer service operations and enhancing service delivery.

Skills & Requirements

Must-have

  • 4 to 6 years of customer service experience
  • Excellent written and verbal communication skills
  • Strong project management skills

Nice-to-have

  • Effective stakeholder management capabilities
  • Familiar with customer service technologies
  • Team player who can work independently

Key Requirements

  • Experience in regulatory affairs or health product oversight is advantageous
  • Analytical skills for data interpretation

Work Rights

Not specified

Tailored Resume

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