The Manager - Customer Success is accountable for working closely with customers during all stages of engagement, from sales to solution and service deployment
Job Summary
The Manager - Customer Success is accountable for working closely with customers during all stages of engagement, from sales to solution and service deployment.
They establish long-term relationships with customers and align business objectives with VMware’s technology roadmap, offering strategic technical guidance and solution recommendations.
The role involves managing the customer adoption lifecycle, addressing escalated service issues promptly, and continuously refining processes to enhance performance and customer satisfaction.
Matching Summary
The Manager - Customer Success is accountable for working closely with customers during all stages of engagement, from sales to solution and service deployment.