Bilingual Customer Service Representative | Markham, Ontario, Canada

Johnson & Johnson Innovative Medicine

Markham, Ontario, Canada
Base: $65,000.00 - $103,500.00; bonus/equity: not ...
Hybrid
Bilingual french/english
Sap and microsoft office (excel)
Order fulfillment activities
The Bilingual Customer Service Representative acts as a pivotal, meaningful link between customers and J&J, managing order fulfillment, answering calls, investigating claims, and processing returns

Job Summary

  • The Bilingual Customer Service Representative acts as a pivotal, meaningful link between customers and J&J, managing order fulfillment, answering calls, investigating claims, and processing returns.
  • This role involves processing customer orders, resolving queries, advising on product availability, and partnering with internal departments to improve processes and resolve systemic issues.
  • The position requires advanced proficiency in both written and verbal French and English, a strong working knowledge of SAP and Microsoft Office (Excel), and excellent customer service skills.

Matching Summary

The Bilingual Customer Service Representative acts as a pivotal, meaningful link between customers and J&J, managing order fulfillment, answering calls, investigating claims, and processing returns.

Salary

Base: $65,000.00 - $103,500.00; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Bilingual French/English
  • SAP and Microsoft Office (Excel)
  • Order fulfillment activities
  • Customer inquiries and complaints

Nice-to-have

  • GMP/ISO environment experience
  • Fast-paced, high-pressure environments
  • Cross-functional collaboration

Key Requirements

  • High school degree or higher
  • Minimum of 3 years customer service experience
  • Bilingual (French/English) advanced proficiency
  • Strong working knowledge of SAP and Microsoft Office (Excel)

Work Rights

Not specified

Tailored Resume

Cover Letter