Supervisor, Client Contact

Fidelity National Information Services

Not specified; not specified; competitive salary +...
Minimum 2 years team management experience
Call center domain expertise required
Monitor aht csat qa adherence metrics
Lead, coach, and motivate a team of call center agents to meet KPIs and quality targets

Job Summary

  • Lead, coach, and motivate a team of call center agents to meet KPIs and quality targets.
  • Provide real-time support for escalations and complex customer issues while ensuring compliance with policies.
  • FIS offers a competitive salary, benefits, and extensive professional development opportunities in the financial technology sector.

Matching Summary

Lead, coach, and motivate a team of call center agents to meet KPIs and quality targets.

Salary

Not specified; Not specified; Competitive salary and benefits mentioned

Skills & Requirements

Must-have

  • Minimum 2 years Team Management experience
  • Call center domain expertise required
  • Monitor AHT CSAT QA adherence metrics

Nice-to-have

  • Curious motivated forward-thinking mindset
  • Collaborative entrepreneurial team spirit
  • Passionate about financial services technology

Key Requirements

  • Minimum 2 years of Team Management experience
  • Experience in Call center domain

Work Rights

Not specified

Tailored Resume

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