Head Of Client Service Incident Response

Barclays

Knutsford, United Kingdom
Crisis leadership in regulated environment
Senior stakeholder management
Incident management and analysis
Manage operations within a business area, maintaining processes, risk management initiatives, and compliance with relevant regulators

Job Summary

  • Manage operations within a business area, maintaining processes, risk management initiatives, and compliance with relevant regulators.
  • Collaborate with internal and external stakeholders to support business operations and promote alignment with the bank's objectives and SLAs.
  • Foster and guide compliance, ensuring regulations are observed and relevant processes are in place to facilitate adherence.

Matching Summary

Manage operations within a business area, maintaining processes, risk management initiatives, and compliance with relevant regulators.

Skills & Requirements

Must-have

  • Crisis leadership in regulated environment
  • Senior stakeholder management
  • Incident management and analysis
  • Regulatory engagement
  • Multi-stakeholder banking experience

Nice-to-have

  • Performance management and coaching
  • Strategic initiative input
  • Cross-functional collaboration
  • Employee retention initiatives
  • Fostering a speak-up culture

Key Requirements

  • Experienced in Crisis Leadership Structures
  • Ability to operate effectively with Senior Stakeholders
  • Involvement in Communication Play Books
  • Ability to lead a small team
  • Analysis skills
  • Incident management
  • Service communications
  • Post-incident analysis
  • Regulatory engagement
  • Multi-stakeholder banking experience

Work Rights

Not specified

Tailored Resume

Cover Letter