Technical Support Engineer - Application/product Support
Rockwell Automation
Pune, India
Hybrid (in-office on mondays, tuesdays, and thursdays)
1-3 years hands-on experience with complex software configurations
Troubleshooting customer escalations within ticketing workflows
Proficiency in microsoft excel and word
Rockwell Automation is seeking a Technical Support Engineer to provide product support and troubleshoot technical issues for customers. The role requires a combination of technical expertise, effective communication, and the ability to work in a hybrid environment
Job Summary
Rockwell Automation is a global technology leader helping manufacturers be more productive, sustainable, and agile.
The role involves diagnosing difficult issues with complex software configurations and resolving customer concerns regarding installation and operation.
Benefits include comprehensive mindfulness programs, volunteer paid time off, and a company matching program for charitable donations.
Matching Summary
Match Score: 85
Rockwell Automation is seeking a Technical Support Engineer to provide product support and troubleshoot technical issues for customers. The role requires a combination of technical expertise, effective communication, and the ability to work in a hybrid environment.
Skills & Requirements
Must-have
1-3 years hands-on experience with complex software configurations
Troubleshooting customer escalations within ticketing workflows
Proficiency in Microsoft Excel and Word
Willingness to work rotational shifts including non-standard hours
Experience managing work queues in Service Cloud
Nice-to-have
Fundamental knowledge of Accounting and Finance
SQL experience for ERP database queries
MBA Degree in Finance
Knowledge Management System enhancement skills
Key Requirements
Bachelor's degree in Business CIS or computer-related field