Job Summary

• Assist the PACE IDT in the coordination of essential PACE services and promote participant satisfaction and retention via consistent, high-quality, customer service skills.
• Responsibilities also include documentation and processing participant incident reports, processing involuntary disenrollments, and facilitation of on-site satisfaction surveys and other center-wide participant experience activities.
• AltaMed is committed to ensuring a fair and competitive compensation package that reflects the candidate's value and the role's strategic importance within the organization.

Matching Summary

Salary

Base: $25.75 - $32.19 hourly; Bonus/Equity: Not specified; Benefits: Medical, Dental and Vision insurance, 403(b) Retirement savings plans with employer matching contributions, Flexible Spending Accounts, Commuter Flexible Spending, Paid Time Off & Holidays, Paid CME Days, Malpractice insurance and tail coverage, Tuition Reimbursement Program, Corporate Employee Discounts, Employee Referral Bonus Program, Pet Care Insurance

Skills & Requirements

Key Requirements

• High School diploma or equivalent
• 2 years’ customer service experience
• Knowledge of Medi-Cal, Medicare, and Social Security benefits
• Valid BLS certification or higher

Work Rights