Redefine how learning and knowledge impact is quantified, connecting interventions to business outcomes like NPS, Resolution Rate, and Handle Time
Job Summary
Redefine how learning and knowledge impact is quantified, connecting interventions to business outcomes like NPS, Resolution Rate, and Handle Time.
Own the learning technology roadmap, identifying and implementing next-generation tools including AI-driven coaching and Knowledge Management systems.
Inspire, empower, and support a team of professionals while strategically planning, overseeing, and improving measurement of team and business impact.
Matching Summary
Redefine how learning and knowledge impact is quantified, connecting interventions to business outcomes like NPS, Resolution Rate, and Handle Time.
Salary
Base: $161,500 - $202,800; Bonus/Equity: Eligible to earn performance based incentive compensation; Benefits: Comprehensive, competitive, and inclusive set of health, financial and other benefits
Skills & Requirements
Must-have
Learning measurement strategy
Learning technology roadmap
Data-driven insights
Stakeholder influence
People leadership
Nice-to-have
Visionary leader
Expert measurement practitioner
Customer-obsessed innovation
Manage ambiguity
Lead through change
Key Requirements
High School Diploma, GED, or equivalent certification
At least 5 years of experience in learning technology
At least 5 years of experience in project management
At least 5 years of experience in client consulting
At least 3 years of experience in people leadership