Lead and mentor a high-performing team of Technical Account Managers and Solutions Architects to drive customer retention, growth, and value realization across Gainsight's SaaS portfolio
Job Summary
Lead and mentor a high-performing team of Technical Account Managers and Solutions Architects to drive customer retention, growth, and value realization across Gainsight's SaaS portfolio.
Develop and implement strategies to ensure high customer satisfaction and retention rates, while identifying opportunities for growth within existing accounts and driving actionable plans.
Gainsight offers a comprehensive benefits package including fully covered medical premiums, flexible PTO, 401(k) plan, and remote work options, alongside a culture that supports collaboration and personal growth.
Matching Summary
Lead and mentor a high-performing team of Technical Account Managers and Solutions Architects to drive customer retention, growth, and value realization across Gainsight's SaaS portfolio.
Salary
$155,000 - $170,000 USD annually; Annual bonus and equity program; Comprehensive benefits package including fertility stipend and coworking access
Skills & Requirements
Must-have
Technical leadership
Customer engagement and advisory
Revenue and services growth strategy
Postsales management
Professional services delivery
AI and automation technologies
Nice-to-have
Customer-centric environment
Growth-oriented environment
Cross-functional collaboration
Human-First culture
Key Requirements
Bachelors Degree or 9-12 years related experience
4-7 years management experience
4+ years leadership in postsales management, professional services, or customer support