The role ensures customers achieve maximum value from Workday Adaptive Planning solutions through strategic advisory and adoption support
Job Summary
The role ensures customers achieve maximum value from Workday Adaptive Planning solutions through strategic advisory and adoption support.
Candidates will manage a portfolio of 50-60 enterprise accounts totaling over $5M in ARR while driving renewals and upsell opportunities.
Workday offers a flexible work approach requiring at least 50% time in-office or with customers, combined with comprehensive benefits and stock grants.
Matching Summary
The role ensures customers achieve maximum value from Workday Adaptive Planning solutions through strategic advisory and adoption support.
Salary
Base: $90,300 - $160,400 USD; Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants; Benefits: Comprehensive benefits package including flexible work options
Skills & Requirements
Must-have
3+ years CSM experience in SaaS
2+ years change management practices
Salesforce and Gainsight proficiency
Enterprise account management expertise
Executive relationship building skills
Nice-to-have
Strategic pricing and revenue management
EPM/CPM or financial ERP domain knowledge
Trusted advisor executive presence
Influencing skills for contract negotiation
Collaboration across Sales and Product teams
Key Requirements
Bachelor's degree or equivalent work experience
3+ years as CSM supporting SaaS solution
2+ years using Salesforce CRM
2+ years using Gainsight customer success tool
Proven ability to negotiate contracts and manage renewals