Customer Service Assistant Team Leader

SVHA

Melbourne, VIC, Australia
Customer service in healthcare
Team leadership and supervision
Staff rostering and workflow coordination
This permanent full-time role supports day-to-day operations and ensures high service standards across St Vincent’s Private Hospital Melbourne

Job Summary

  • This permanent full-time role supports day-to-day operations and ensures high service standards across St Vincent’s Private Hospital Melbourne.
  • The position offers professional development within a respectful, collaborative, and learning environment and access to benefits such as salary packaging and discounted gym membership.
  • St Vincent’s Health Australia is a values-based organisation committed to reconciliation, cultural diversity, and providing a safe, equitable workplace.

Matching Summary

This permanent full-time role supports day-to-day operations and ensures high service standards across St Vincent’s Private Hospital Melbourne.

Skills & Requirements

Must-have

  • Customer service in healthcare
  • Team leadership and supervision
  • Staff rostering and workflow coordination
  • Patient admissions processing
  • Use of patient management systems
  • Strong communication skills
  • Confidentiality and patient-centred care

Nice-to-have

  • Collaborative multidisciplinary teamwork
  • Knowledge of medical terminology
  • Experience with health fund billing enquiries
  • Proficiency in Microsoft Office
  • Commitment to quality and ethical practices

Key Requirements

  • Previous hospital clerical or healthcare administration experience
  • Team leadership or supervisory experience
  • Experience with staff rostering
  • Understanding of health fund processes
  • Knowledge of medical terminology or certification
  • Working with Children Check
  • National Criminal History Check
  • Compliance with immunisation policy including COVID-19 vaccination

Work Rights

Not specified

Tailored Resume

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