Desktop Support Analyst Ii (global Technical Operations)

152

**
Bachelor's degree or equivalent experience
2-4 years of professional it experience
Working knowledge of mac computer support
** The Digital Support Analyst II position involves providing technical support, managing incident responses, and ensuring optimal user experience with hardware and software. The ideal candidate should possess a bachelor's degree or relevant certification, with 2-4 years of experience in IT support, particularly with MAC systems and ITIL frameworks. **

Job Summary

  • The Digital Support Analyst II provides technical support to users by responding to requests, conducting operational monitoring, and ensuring optimal utilization of hardware and software.
  • This role requires handling incoming calls professionally, tracking all interactions via service desk software, and performing ticket assignment and escalation as needed.
  • Candidates must possess working knowledge of MAC computer support and the ITIL framework while demonstrating familiarity with Distribution Center operations and systems like SAP and TMS.

Matching Summary

Match Score: 75

** The Digital Support Analyst II position involves providing technical support, managing incident responses, and ensuring optimal user experience with hardware and software. The ideal candidate should possess a bachelor's degree or relevant certification, with 2-4 years of experience in IT support, particularly with MAC systems and ITIL frameworks. **

Skills & Requirements

Must-have

  • Bachelor's degree or equivalent experience
  • 2-4 years of professional IT experience
  • Working knowledge of MAC computer support
  • Experience with ITIL framework processes
  • Familiarity with Distribution Center systems

Nice-to-have

  • Relevant professional IT certification
  • Knowledge of SAP, TMS, and WM systems
  • Strong problem-solving and communication skills

Key Requirements

  • Bachelor's degree or equivalent experience
  • 2-4 years of professional experience
  • Working knowledge of MAC computer support
  • Experience with ITIL framework
  • Familiarity with Distribution Center systems

Work Rights

Not specified

Tailored Resume

Cover Letter