Emergency Services Representative (on-site)

Concentrix

Charlotte, North Carolina, USA
Base: $27.10 - $31.84ph; bonus/equity: incentives ...
Handle stressful emotionally charged phone calls
Provide medical instructions to customers in distress
Gather information for paramedics accurately
The role involves providing medical instructions to customers who are in distress during emergency situations

Job Summary

  • The role involves providing medical instructions to customers who are in distress during emergency situations.
  • Concentrix offers significant investment in career growth with approximately 80% of managers promoted from within.
  • Employees receive a base salary ranging from $27.10 to $31.84 per hour plus performance incentives.

Matching Summary

The role involves providing medical instructions to customers who are in distress during emergency situations.

Salary

Base: $27.10 - $31.84/hr; Bonus/Equity: Incentives aligning with individual and company performance; Benefits: Medical, dental, vision, EAP, retirement plan, PTO, paid training

Skills & Requirements

Must-have

  • Handle stressful emotionally charged phone calls
  • Provide medical instructions to customers in distress
  • Gather information for paramedics accurately

Nice-to-have

  • Compassionate customer service approach
  • Ability to remain calm under pressure
  • Diverse team collaboration skills

Key Requirements

  • College 911 Communications/Public Safety Diploma
  • Police Fire or Paramedic program certification
  • International Academy of Emergency Dispatch certification
  • CPR Certification
  • Emergency Service Volunteer experience

Work Rights

Must be legally authorized to work in the United States

Tailored Resume

Cover Letter