Pro Experience Manager

The Home Depot

Aurora, United States
Base: $60,500 - $70,500; bonus/equity: not specifi...
Pro customer experience
Store operational processes
Sales and loyalty increase
Pro Experience Managers are responsible for overseeing store standards, customer service, department readiness, and operational processes to increase sales and loyalty

Job Summary

  • Pro Experience Managers are responsible for overseeing store standards, customer service, department readiness, and operational processes to increase sales and loyalty.
  • This role drives efficient Pro customer flow, enforces Pro standards, ensures timely deliveries, and executes safe opening and closing processes.
  • Pro XMs coach and train associates on company policies, safety procedures, and customer service, while also collaborating with store leaders on Pro strategies.

Matching Summary

Pro Experience Managers are responsible for overseeing store standards, customer service, department readiness, and operational processes to increase sales and loyalty.

Salary

Base: $60,500 - $70,500; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Pro customer experience
  • Store operational processes
  • Sales and loyalty increase
  • Efficient Pro customer flow
  • Safe opening and closing
  • Customer service coaching

Nice-to-have

  • Champion GET culture
  • Drive associate morale
  • Voice of the Associate initiatives
  • Model safe work practices

Key Requirements

  • 1 year of relevant work experience
  • Management of people and retail operations
  • 1 year prior merchandising and/or operational experience
  • 1 year leadership experience
  • High school diploma or GED

Work Rights

Must be legally permitted to work in the United States

Tailored Resume

Cover Letter