Sr. Mgr., Service Operational Excellence

Johnson & Johnson

Santa Clara, California, United States of America
Salary range $102,000 - $177,100/ $118,000 - $203,...
Fully remote
Global service solution initiatives
Lean six sigma and/or process improvement
Customer experience, operational performance, and business savings
This role will lead global, cross-functional programs that design, launch, scale, and continuously improve service solutions supporting the OTTAVA™ robotic platform

Job Summary

  • This role will lead global, cross-functional programs that design, launch, scale, and continuously improve service solutions supporting the OTTAVA™ robotic platform.
  • The successful candidate will apply project management discipline and Lean Six Sigma and/or process improvement methods to deliver measurable improvements in customer experience, operational performance, and business savings.
  • Johnson & Johnson is committed to providing an inclusive work environment where each person is considered as an individual and respects the diversity and dignity of its employees.

Matching Summary

This role will lead global, cross-functional programs that design, launch, scale, and continuously improve service solutions supporting the OTTAVA™ robotic platform.

Salary

Salary Range $102,000 - $177,100/ $118,000 - $203,550 Bay Area Only; Benefits: medical, dental, vision, life insurance, disability, retirement plan, savings plan, vacation, sick time, holiday pay, work/personal/family time, parental leave, condolence leave, caregiver leave, volunteer leave, military spouse time-off; Bonus/Equity: Not specified

Skills & Requirements

Must-have

  • global service solution initiatives
  • Lean Six Sigma and/or process improvement
  • customer experience, operational performance, and business savings
  • cross-functional initiatives
  • productivity and efficiency initiatives

Nice-to-have

  • connected services, remote monitoring, predictive analytics
  • data-driven service models
  • service platforms and enterprise systems

Key Requirements

  • Bachelor’s degree in Engineering, Business, Operations, or related
  • 5–8+ years of project/program management experience
  • Lean Six Sigma certification and/or process improvement experience
  • Ability to travel up to 30%, including international travel

Work Rights

Not specified

Tailored Resume

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