Sr Technical Service Desk -level 2

Unisys UK

Fully remote
Troubleshoot complex hardware and software issues
Support maintenance of client proprietary applications
Resolve network connectivity and printing problems
Unisys UK is seeking a Sr Technical Service Desk-level 2 professional to provide Tier 1 and Tier 2 support, focusing on troubleshooting and resolving complex technical issues. The ideal candidate should have 2-4 years of relevant experience and possess strong problem-solving skills

Job Summary

  • The role provides Tier 1 and Tier 2 support by troubleshooting and resolving complex issues including hardware, software, and voice communications.
  • Employees are responsible for identifying root causes of problems and communicating resolution information to users to prevent future recurrence.
  • Success in this position requires utilizing strong problem-solving and analytical skills to effectively resolve challenging incidents while supporting lower-level agents.

Matching Summary

Match Score: 75

Unisys UK is seeking a Sr Technical Service Desk-level 2 professional to provide Tier 1 and Tier 2 support, focusing on troubleshooting and resolving complex technical issues. The ideal candidate should have 2-4 years of relevant experience and possess strong problem-solving skills.

Skills & Requirements

Must-have

  • Troubleshoot complex hardware and software issues
  • Support maintenance of client proprietary applications
  • Resolve network connectivity and printing problems
  • Communicate root causes to technical and non-technical users

Nice-to-have

  • Strong problem solving and analytical skills
  • Experience supporting L1 and L2 agents
  • Ability to escalate unusual or complex problems

Key Requirements

  • High School Diploma or GED required
  • 2-4 years experience in area of responsibility
  • Technical certification or Associate Degree may be required

Work Rights

Not specified

Tailored Resume

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