Escalations Specialist - Registered

Wells Fargo

Taguig City, Philippines
Finra series 7 registration required
Customer contact in financial services
Researching escalated complaints
This role is responsible for managing escalated customer complaints companywide with significant organizational impact

Job Summary

  • This role is responsible for managing escalated customer complaints companywide with significant organizational impact.
  • Candidates must possess a FINRA Series 7 license and successfully pass a background screening prior to hire.
  • The position requires working in Five Neo Building, BGC, Taguig City with flexible work schedule arrangements.

Matching Summary

This role is responsible for managing escalated customer complaints companywide with significant organizational impact.

Skills & Requirements

Must-have

  • FINRA Series 7 registration required
  • Customer contact in financial services
  • Researching escalated complaints
  • Analyzing complex transactions
  • Fraud detection and inconsistency identification

Nice-to-have

  • Bachelor's degree preferred
  • Experience in underwriting or quality assurance
  • Strong stakeholder relationship management
  • Independent judgment in risk decisions
  • Proactive monitoring of compliance risks

Key Requirements

  • 2+ years Customer Contact in Financial Services
  • FINRA Series 7 License
  • Pass FINRA background screening
  • No statutory disqualification per FINRA rules
  • Willingness to work in Taguig City

Work Rights

Must comply with FINRA regulatory obligations and background checks

Tailored Resume

Cover Letter