This role serves as a strategic advisor to business stakeholders to identify challenges and opportunities for operational excellence within the IT Service Management team
Job Summary
This role serves as a strategic advisor to business stakeholders to identify challenges and opportunities for operational excellence within the IT Service Management team.
The successful candidate will define and align goals for ITSM transformation while driving platform adoption across the enterprise using ServiceNow.
Workday offers a flexible work approach combining in-person and remote time, requiring at least half of the quarter to be spent in the office or field.
Matching Summary
This role serves as a strategic advisor to business stakeholders to identify challenges and opportunities for operational excellence within the IT Service Management team.
Salary
Not specified; Not specified; Not specified
Skills & Requirements
Must-have
12+ years ServiceNow platform experience
ITIL Foundation Certification required
Full lifecycle development for customizations
ServiceNow ITSM and ITIL practices
Enterprise-wide platform adoption strategy
Nice-to-have
ServiceNow Admin Certification preferred
Experience with PagerDuty integration
Strong user-centric approach to design
Cross-functional project leadership skills
Proactive problem-solving in dynamic environment
Key Requirements
Minimum 12+ years of ServiceNow experience
ITIL Foundation Certification
Bachelor's degree in Computer Science or related field
Experience with HR, Finance, Facilities service management processes