Information Technology Lead

Patterson Flynn

New York, United States
Base: $95,000—$115,000 usd; bonus/equity: corporat...
On-site
It helpdesk operations
Cloud infrastructure support
Endpoint management
Manage and mentor a team of Tier 1 and Tier 2 support specialists, monitoring ticket queues to ensure SLA adherence and issue resolution

Job Summary

  • Manage and mentor a team of Tier 1 and Tier 2 support specialists, monitoring ticket queues to ensure SLA adherence and issue resolution.
  • Support and maintain cloud infrastructure environments (Azure, AWS, etc.) and lead independent IT and cloud infrastructure projects.
  • The company offers a comprehensive benefits package including wealth, health, and other benefits designed for the whole person.

Matching Summary

Manage and mentor a team of Tier 1 and Tier 2 support specialists, monitoring ticket queues to ensure SLA adherence and issue resolution.

Salary

Base: $95,000—$115,000 USD; Bonus/Equity: Corporate Annual Profit Sharing; Benefits: Not specified

Skills & Requirements

Must-have

  • IT helpdesk operations
  • Cloud infrastructure support
  • Endpoint management
  • Ticketing systems
  • Internal documentation

Nice-to-have

  • Mentoring IT staff
  • Process improvement
  • Fast-paced environment
  • Startup or growth-stage company

Key Requirements

  • 5+ years IT support experience
  • 1-2 years lead or supervisory role
  • Experience with modern ticketing systems
  • Comfortable with Microsoft o365 and SaaS administration

Work Rights

Not specified

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