Représentant Bilingue Au Service À La Clientèle / Bilingual Customer Service Representative
nestogroup
Remote
Remote
Bilingual french/english communication
Mortgage product knowledge
Customer confidentiality protocols
Our mission is to provide a positive, empowering, and transparent property financing experience that is simple from start to finish
Job Summary
Our mission is to provide a positive, empowering, and transparent property financing experience that is simple from start to finish.
You’ll serve as our frontline expert, managing diverse communication streams to deliver the high-quality experience our customers deserve.
We offer a generous time-off policy, premium benefits fully paid by the company, an employee mortgage program with preferred rates, and a commitment to diversity and inclusion.
Matching Summary
Our mission is to provide a positive, empowering, and transparent property financing experience that is simple from start to finish.
Skills & Requirements
Must-have
Bilingual French/English communication
Mortgage product knowledge
Customer confidentiality protocols
Microsoft Excel proficiency
Multi-tasking and deadline management
Professional and emotional intelligence
Nice-to-have
Teamwork and collaboration
Digital portal guidance
Attention to detail
Positive customer relationship building
Problem resolution mindset
Key Requirements
One year experience in mortgage administration or financial services