Regional Client Engagement Leader, Emea

AIG

Luxembourg, Luxembourg
Client strategy and relationship deepening
Client experience, retention, and service
Data-driven insights for enhanced offerings
This role leads client strategy, focusing on deepening customer relationships, driving loyalty, and translating client needs into business growth by overseeing client experience, retention, and service across the EMEA region

Job Summary

  • This role leads client strategy, focusing on deepening customer relationships, driving loyalty, and translating client needs into business growth by overseeing client experience, retention, and service across the EMEA region.
  • The role will leverage data for insights to enhance offerings beyond traditional risk transfer and will deliver on AIG EMEA’s top line growth objectives and budget through Major Accounts relationship management.
  • AIG offers a comprehensive Total Rewards Program focused on health, wellbeing, financial security, and professional development, valuing in-person collaboration for an effective and supportive environment.

Matching Summary

This role leads client strategy, focusing on deepening customer relationships, driving loyalty, and translating client needs into business growth by overseeing client experience, retention, and service across the EMEA region.

Skills & Requirements

Must-have

  • Client strategy and relationship deepening
  • Client experience, retention, and service
  • Data-driven insights for enhanced offerings
  • Major Accounts relationship management
  • Cross-functional collaboration for client journey
  • Develop engagement plans for major clients

Nice-to-have

  • Holistic client solutions
  • Creative problem-solving
  • Positive change recognition

Key Requirements

  • Master’s degree or equivalent in Business, Law
  • In-depth business development in Insurance/Financial Services
  • Proven experience driving large, regional client programs internationally
  • Demonstrable experience in Data-Driven Decisions
  • Previous industry experience in risk management/project management
  • Excellent English and another continental European language

Work Rights

Not specified

Tailored Resume

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