Service Performance & Engagement Director (m/w/d)

Husqvarna Forest and Garden

Ulm, Germany
End-to-end it service performance management
Critical incident lifecycle management
Service level agreement (sla) framework
As Service Performance & Engagement Director, you will be responsible for building, leading, and continuously developing end-to-end performance management for all IT services used by the Gardena Division

Job Summary

  • As Service Performance & Engagement Director, you will be responsible for building, leading, and continuously developing end-to-end performance management for all IT services used by the Gardena Division.
  • Your tasks include defining the divisional service performance strategy in close coordination with business goals, seasonal requirements, and digital priorities, and ensuring a cross-service performance view.
  • The company offers opportunities for mobile and flexible working, individual development, international career chances, and comprehensive benefits including health management.

Matching Summary

As Service Performance & Engagement Director, you will be responsible for building, leading, and continuously developing end-to-end performance management for all IT services used by the Gardena Division.

Skills & Requirements

Must-have

  • End-to-end IT Service Performance Management
  • Critical Incident Lifecycle Management
  • Service Level Agreement (SLA) framework
  • ITIL expertise
  • Multi-vendor landscape management

Nice-to-have

  • Continuous improvement initiatives
  • Executive-level communication
  • Team leadership and coaching
  • Culture of responsibility

Key Requirements

  • Over 10 years IT Service Management experience
  • Minimum 5 years leadership experience
  • Global matrix organization experience
  • Experience leading customer-facing teams
  • ITIL, Incident, Problem, Change Management expertise
  • Financial acumen (Run vs. Change, TCO)

Work Rights

Not specified

Tailored Resume

Cover Letter