Client Services Representative

Fontaine Modification Company

Westlake, Ohio, US
Hybrid
High level of customer service
Support transactions from application to funding
Assist inbound/outbound consumer/merchant interactions
Fontaine Modification Company seeks a Client Services Representative in Westlake, Ohio, to provide exceptional customer service to merchants and consumers throughout the loan application and verification process. This hybrid position requires strong communication skills, attention to detail, and a commitment to high-quality service

Job Summary

  • The primary responsibility of a Client Services Representative (Levels 1 -3) is to provide a high level of customer service to our merchants and consumers.
  • As a Representative of UCFS your focus will be supporting transactions from application submission to loan contract verification and finally funding or cancellation.
  • We’re committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone’s empowered to be their best.

Matching Summary

Match Score: 75

Fontaine Modification Company seeks a Client Services Representative in Westlake, Ohio, to provide exceptional customer service to merchants and consumers throughout the loan application and verification process. This hybrid position requires strong communication skills, attention to detail, and a commitment to high-quality service.

Skills & Requirements

Must-have

  • High level of customer service
  • Support transactions from application to funding
  • Assist inbound/outbound consumer/merchant interactions
  • Accurately enter and process loan applications
  • Verify loan contracts
  • Troubleshoot application portal issues
  • Identify potential fraudulent situations

Nice-to-have

  • Promote a positive work environment
  • Desire to help consumers
  • Commitment to high quality of service
  • Support and maintain confidential relationships

Key Requirements

  • High school diploma or GED
  • Call center/Customer Service experience a plus
  • Alphanumeric data entry accuracy rate of 95% or above
  • Spanish language fluency may be required for certain positions

Work Rights

Not specified

Tailored Resume

Cover Letter