You will provide strategic leadership and oversight for the delivery of managed services across multiple functions or a single large and complex function
Job Summary
You will provide strategic leadership and oversight for the delivery of managed services across multiple functions or a single large and complex function.
Your leadership will hold all parties accountable to contractual and organizational commitments, ensuring alignment and accountability.
As a mid-sized biotechnology company, we provide the stability and resources of a well-established business while fostering an environment where individual contributions make a significant impact.
Matching Summary
You will provide strategic leadership and oversight for the delivery of managed services across multiple functions or a single large and complex function.
Skills & Requirements
Must-have
Managed Service Provider (MSP) operations
application support and delivery
infrastructure management
incident and problem management
governance structure adherence
Nice-to-have
strategic leadership and oversight
cross-functional problem-solving
relationship building with stakeholders
negotiating with external partners
Key Requirements
Bachelor’s Degree in a relevant field
At least 10 years of relevant experience
Strong track record in MSP service delivery operations
Demonstrated experience in requirements definition and management