Manager, Desktop Support

National University

USA
Annual salary: $70,092.00 - $94,622.00; not specif...
Fully remote
Team leadership and coaching
Microsoft windows os advanced knowledge
Mac and pc hardware expertise
The Manager, Desktop Support provides leadership and direction for the day-to-day operations of National University’s Level 1 Desktop Support Technicians

Job Summary

  • The Manager, Desktop Support provides leadership and direction for the day-to-day operations of National University’s Level 1 Desktop Support Technicians.
  • This role oversees a team of specialists responsible for delivering high-quality technical support for laptops, desktops, applications, and peripheral technologies for faculty and staff.
  • National University is committed to maintaining a high-quality workforce representative of the populations we serve.

Matching Summary

The Manager, Desktop Support provides leadership and direction for the day-to-day operations of National University’s Level 1 Desktop Support Technicians.

Salary

Annual Salary: $70,092.00 - $94,622.00; Not specified; Comprehensive well-being benefits

Skills & Requirements

Must-have

  • Team leadership and coaching
  • Microsoft Windows OS advanced knowledge
  • Mac and PC hardware expertise
  • ITIL best practices
  • Endpoint security practices

Nice-to-have

  • Higher education experience
  • Continuous improvement drive
  • Customer-focused culture

Key Requirements

  • Associate's degree preferred
  • Bachelor's degree strongly preferred
  • 5 years desktop support experience
  • 3 years supervisory experience

Work Rights

Not specified

Tailored Resume

Cover Letter