Liven is a leading global data, technology, and customer experience provider for the hospitality industry, serving over 6,000 venues and millions of diners worldwide
Job Summary
Liven is a leading global data, technology, and customer experience provider for the hospitality industry, serving over 6,000 venues and millions of diners worldwide.
Onboarding Specialists at Liven play a critical role by guiding new clients through a seamless transition onto the platform, directly driving client activation, adoption, and retention.
The role involves managing the entire onboarding journey, building trust with clients, configuring accounts, educating users, and collaborating with internal teams to ensure a high-quality experience.
Matching Summary
Liven is a leading global data, technology, and customer experience provider for the hospitality industry, serving over 6,000 venues and millions of diners worldwide.
Skills & Requirements
Must-have
end-to-end client onboarding management
CRM and onboarding tools proficiency
client communication and relationship building
product feature education and adoption
issue identification and resolution
collaboration across internal teams
Nice-to-have
strong interpersonal skills
managing multiple onboarding projects
customer education or training delivery
proactive risk identification
tech-savvy and quick learner
Key Requirements
2–4 years onboarding or client management experience