As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers
Job Summary
As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers.
The Customer Banking Specialist role involves supporting customers with enquiries, account maintenance, credit product applications, and financial health checks to identify customer needs.
The position operates in a Multi-Channel Branch environment, providing face-to-face service in the morning and digital/telephone support in the afternoon.
Matching Summary
As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers.
Skills & Requirements
Must-have
Exceptional customer service delivery
Excellent communication skills
Ability to articulate financial terms clearly
Problem solving and effective solution provision
Experience in busy retail environment
Knowledge of banking products and credit applications
Risk-adverse culture adherence
Nice-to-have
Genuine interest in financial wellbeing
Ability to work in multi-channel branch environment
Holistic customer solution approach
Integrity and customer-centric attitude
Experience in financial services, retail or hospitality
Key Requirements
Proven customer service experience
Experience in financial services, retail or hospitality
Availability for full-time roster Monday to Friday 8:35am to 5:00pm
Ability to work in a commercial retail environment