Supervisor, Customer Care - Spanish Bilingual

PayPal

3d onsite
Spanish bilingual communication
Customer experience coaching
Performance and quality reviews
Coach and develop teammates through regular feedback, career guidance, and performance evaluations to maximize their potential

Job Summary

  • Coach and develop teammates through regular feedback, career guidance, and performance evaluations to maximize their potential.
  • Set clear goals, monitor key metrics, and drive team performance to exceed organizational KPIs and customer expectations.
  • PayPal offers comprehensive, choice-based programs to support all aspects of personal wellbeing—physical, emotional, and financial.

Matching Summary

Coach and develop teammates through regular feedback, career guidance, and performance evaluations to maximize their potential.

Skills & Requirements

Must-have

  • Spanish Bilingual communication
  • Customer experience coaching
  • Performance and quality reviews
  • Team leadership and development
  • KPI achievement and monitoring

Nice-to-have

  • Championing change and transitions
  • Fostering resilient team culture
  • Driving innovation in processes
  • Empathy and customer focus
  • Adaptability and multitasking

Key Requirements

  • 4 years relevant work experience
  • 4 years customer service leadership experience
  • Spanish and English fluency
  • Leadership experience in a Spanish Bilingual role

Work Rights

Not specified

Tailored Resume

Cover Letter