Service Delivery Manager (Cloud & Infra)

GOLDTECH RESOURCES PTE LTD

Singapore
**
5 years experience managing service delivery teams
Cloud platforms azure and aws
Enterprise networking environments
** GOLDTECH RESOURCES PTE LTD is seeking a Service Delivery Manager with a strong background in IT service management to oversee the delivery of managed IT services for complex enterprise accounts. The successful candidate will be responsible for service performance, financial governance, and customer satisfaction, while driving continuous service improvement. **

Job Summary

  • The role is accountable for service performance, financial governance, customer satisfaction, and continuous service improvement for complex enterprise accounts.
  • Candidates must have a proven background in IT service delivery or managed services environments with specific experience in cloud platforms like Azure and AWS.
  • The successful candidate will act as the primary interface between customers and delivery teams while driving operational efficiency and long-term account value.

Matching Summary

Match Score: 75

** GOLDTECH RESOURCES PTE LTD is seeking a Service Delivery Manager with a strong background in IT service management to oversee the delivery of managed IT services for complex enterprise accounts. The successful candidate will be responsible for service performance, financial governance, and customer satisfaction, while driving continuous service improvement. **

Skills & Requirements

Must-have

  • 5 years experience managing service delivery teams
  • Cloud platforms Azure and AWS
  • Enterprise networking environments
  • Server and storage infrastructure
  • ITIL-based service management models

Nice-to-have

  • Consultative selling or account growth initiatives
  • Strong written and verbal communication skills
  • Ability to work independently with multiple stakeholders

Key Requirements

  • Minimum 5 years of experience managing service delivery teams
  • ITIL Foundation certification required
  • Experience delivering services across Cloud, Networking, Server, Storage, and Security

Work Rights

Not specified

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