Customer Service Lead

Leominster Animal Hospital

Leominster, MA, United States
Leading client service group
Motivate and mentor csrs
Strong communication skills
As the leader of our client service group, you will set the tone for compassionate, high-quality care by ensuring our clients and their pets feel valued from the moment they walk through our doors

Job Summary

  • As the leader of our client service group, you will set the tone for compassionate, high-quality care by ensuring our clients and their pets feel valued from the moment they walk through our doors.
  • Oversee, coach, and support the CSR team to ensure excellent client service and teamwork.
  • You’ll join a close-knit team that values humor, hard work, and heart.

Matching Summary

As the leader of our client service group, you will set the tone for compassionate, high-quality care by ensuring our clients and their pets feel valued from the moment they walk through our doors.

Skills & Requirements

Must-have

  • leading client service group
  • motivate and mentor CSRs
  • strong communication skills
  • solutions-focused approach
  • handling escalated client concerns

Nice-to-have

  • love animals
  • humor, hard work, and heart
  • people-focused approach
  • making a difference

Key Requirements

  • previous customer service experience
  • supervisory or leadership roles
  • veterinary/medical experience is a plus

Work Rights

Not specified

Tailored Resume

Cover Letter