Manager Customer Service Lending

Cbecustomersolutions

Port Macquarie, Australia
Lead and develop a team of lenders
Exceptional customer service outcomes
Home lending environment experience
The CSL Team Manager role is to lead, develop, and retain a team of lenders

Job Summary

  • The CSL Team Manager role is to lead, develop, and retain a team of lenders.
  • You will manage resources to optimise business outcomes, meet agreed targets, and build positive relationships.
  • We are looking for people with demonstrated experience in the home lending environment and demonstrated leadership, coaching, and people management skills.

Matching Summary

The CSL Team Manager role is to lead, develop, and retain a team of lenders.

Skills & Requirements

Must-have

  • Lead and develop a team of lenders
  • Exceptional customer service outcomes
  • Home lending environment experience
  • Sales and service performance culture
  • Manage sales pipeline and targets
  • Resolve customer inquiries and complaints

Nice-to-have

  • Collaborative team environment
  • Building a brighter future
  • Community contributions
  • Industry expertise and market knowledge

Key Requirements

  • Demonstrated experience in home lending
  • Leadership, coaching, and people management skills
  • Proven success in sales & service results
  • Advanced knowledge of CBA home loan processes
  • Exceptional planning and time management skills
  • Technical understanding of lending products

Work Rights

Not specified

Tailored Resume

Cover Letter