The Order Management Specialist is the customer’s key contact point for placing orders for International, Domestic Marine and Energy products and services, managing the entire order to invoice process
Job Summary
The Order Management Specialist is the customer’s key contact point for placing orders for International, Domestic Marine and Energy products and services, managing the entire order to invoice process.
The role requires a deep understanding of customer service processes and the complexities of the shipping, marine and energy market, ensuring orders are aligned with brand offers and customers are kept appraised of delivery progress.
BP offers a company culture that respects diverse teams, values achievements, and encourages giving back to the environment, along with learning opportunities and life/health insurance.
Matching Summary
The Order Management Specialist is the customer’s key contact point for placing orders for International, Domestic Marine and Energy products and services, managing the entire order to invoice process.
Skills & Requirements
Must-have
customer service processes
order to invoice process
shipping, marine and energy market
global supply network
Salesforce, Genesys, SAP, Manta, JDE
Nice-to-have
customer relationship management
ownership attitude
sustainability awareness and action
understanding emotions
agility core practices
Key Requirements
Bachelor’s degree or higher in Business, Computer / Information Technology, Engineering, or equivalent
Shared service centre experience
Oil and gas industry experience
Written and spoken proficiency in English language
Able to prioritise, handle urgent issues and situations